Any message regarding the safety or welfare of our community would be disseminated using the Hyper-Reach service. Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, water main repairs, and any other situation that could impact the safety, property, or welfare of our citizens. You can optionally sign up for weather alerts from the Massachusetts Emergency Management Agency (MEMA).

Is my telephone number included in the notification database?

Landline phone numbers are automatically uploaded and enrolled for community alerts, but community and optional weather alerts to mobile phones and email addresses are only included when people create an account within the system. Residents and people who work in Maynard are encouraged to enroll now either by calling or texting “Alert” to (978) 307-8700 or by visiting the Hyper-Reach website. Passwords should be 10 characters or fewer.

May I use a cell phone as my notification database listing?

Yes, cell phone numbers and email addresses are accepted in the database, and residents are encouraged to include both.

Will there be a way to positively identify incoming calls made by the town using the system?

The caller ID number for landline calls generated by the Hyper-Reach service will display the same phone number every time with “Town of Maynard” as the identifier. Caller ID numbers for cell phones will also be the same each time — the number is dictated by your cell provider — with “Maynard, MA” as the identifier. In addition, every message begins with an announcement from the appropriate town office. For example: “Good evening from the Maynard DPW.” The message content will follow this standard introduction.